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Subprocessors

Last update: 21 August 2024

This page lists the different subprocessors that TrustedFamily.com uses to process customer data, as defined in the Data Processing Agreement.

Infrastructure providers subprocessors

To effectively provide our services, we rely on the following subprocessors. By their nature, these processors can have access to customer data. See our encryption documentation on how we store with these providers.

Entity name
Activity
Location of processing*
Data categories
Amazon Web Services, Inc.
Hosting and Infrastructure
EU
Customer Data
DigitalOcean, LCC
Hosting and Infrastructure
EU
Customer Data
Cloudflare, Inc.
CDN and WAF*
Global
Customer Data
Elasticsearch B.V. (Elastic Cloud)
Hosting and Infrastructure
EU
Customer Data
Mailgun Technologies, Inc.
Email delivery
EU
Email addresses and email content
Google LLC
Push notification delivery
United States
Push notification content
Apple Inc
Push notification delivery
United States
Push notification content
Twillio, Inc.
SMS Delivery
USA/EU
Phone numbers

Feature-specific subprocessors

Some of our features and integrations require the use of additional subprocessors.

Entity name
Activity
Location of processing*
Data categories
Mapbox Inc.
Geolocation services, Address lookup, and Maps
Global
Coordinate and address information
Microlink
Link detail processing
Global
Links

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Other subprocessors

Entity name
Activity
Location of processing*
Data categories
Datadog, Inc.
Logging and System monitoring
EU
IP addresses

TrustedFamily.com may use other tools and services to provide our services to the customer. These internal tools do not share direct connections with our products but may contain references to our users and customers. This may be to process contracts, payments, process customer requests, handle support tasks and marketing.

Changes

  • August 8th 2024 We removed OneSignal, Inc. as subprocessor push notifications. We now directly interface with Apple and Google to send push notifications to their respective platforms. As such they were added as sub processors.
  • November 21st 2023 Updated product name to Trusted Family.com
  • August 7th 2023 Initial version

Footnotes

  • When a subprocessor has their “Location of processing” marked as global, this means that core to their service is some sort of CDN. This means that ingestion and processing of data may occur in many locations depending on the location of the originating request. Many services must provide their offerings in such a way in order to provide a reliable and responsive service. When processing data in different member states of the EU, we do not list the specific Member States because these may change as needed.
  • CDN: Content Delivery Network
  • WAF: Web Application Firewall

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